aliexpress buyer

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What is AliExpress Buyer Protection

AliExpress Buyer Protection is our guarantee to you that every transaction you make on AliExpress is completely secure. AliExpress Buyer Protection consists of 5 parts::

1. Privacy Protection

Pay securely online without worrying that your credit card details will be exposed.

2. Payment Protection

Your payment is only released to the seller after you confirm * satisfactory condition of your purchase. You can also track the progress of your delivery at anytime.

3. Delivery Protection

If you do not receive your purchase within the stated delivery time ** В (60 days maximum), a full refund will be offered. Full refunds are not available if your order did not arrive due to factors within your control, or exceptional circumstances outside the control of sellers and buyers: e.g. if you refuse customs clearance, or because of natural disasters. View more

4. Guaranteed Genuine

Certain types of products are guaranteed to be genuine by sellers participating in the AliExpress Guaranteed Genuine. If the products sold are found to be counterfeit, the seller will compensate the buyer by paying them up to two (2) times the total amount that the buyer paid for those products (shipping costs excluded). AliExpress will also fully refund the money paid by the buyer. View more

5. Refund Protection

AliExpress has a comprehensive dispute process that protects you when you are unhappy with your transaction and get your refund.

* Caution: If you do not click ‘Confirm Order Received’ in MyAliExpress within your given confirmation timeframe, AliExpress will automatically consider the order to be satisfactory and will finalize the order process.

** In exceptional circumstances outside the control of AliExpress, we reserve the right to ask you to wait longer than the stated delivery time for your purchase.

When am I protected by AliExpress Buyer Protection?

When the item you ordered did not arrive.
When the item you received was not as described.
When the item you received that was assured to be genuine was fake. View more

Buyer Protection

Welcome to AliExpress Buyer Protection

We want you to shop with confidence. That’s why we provide guarantees that ensure you’ll receive your item on time and as described.

What guarantees can I get?

Everyone who shops on AliExpress receives the following guarantees:

Full Refund
if you don’t receive your order

You will get a full refund if your order does not arrive within the delivery time promised by the seller.

Refund or Keep
items not as described

If your item is significantly different from the seller’s original product description, you can return the product for a full refund or can choose to get a partial refund and keep the product.

Sellers can also offer additional guarantees for their products:

1 Longer Protection
+15 days

You get 15 extra days to make a refund request after your order has been completed.

2 Returns Extra
Faultless Goods

You can return any product you have bought, even those in perfect condition.The seller or the buyer pays the return shipping costs.

3 Guaranteed Genuine
3x Money Back

If your purchase is found to be counterfeit, you can get up to three times the total amount you paid for it (shipping costs excluded).

How does Buyer Protection work?

1 Contact the Seller

If your order hasn’t arrived within the promised time, or isn’t as described — contact the seller.

Most sellers are happy to quickly resolve any issues.

2 Open Dispute to Make a Refund

If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.

Here, you can formally discuss solutions with the seller.

3 Escalate Dispute to AliExpress

If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.

We will mediate between you and the seller to resolve the problem

Tip: The best way to protect your purchase is to carefully check the seller’s feedback from his buyers and product description before ordering.

What are other buyers saying?

I got to know about AliExpress in a fashion blog. I found many nice things and I am amazed with the variety! My first purchase was 2 glasses.

My name is Julie. I received so many compliments on my work that I started to offer fondant cake toppers and other supplies for kids’ parties.

AliExpress contains ALOT of different sellers. It’s my first time buying online ever, and it was a big order, containing 19 dresses.

AliExpress has been very good and nice ever since I started using them for my mini importing business, one thing I make sure I do is I buy from shops.

Где и как покупать в интернете

Руководство для совершения покупок в интернет магазинах мира. Каталог интернет магазинов

МАГАЗИНЫ ПО СПОСОБУ ОПЛАТЫ

МАГАЗИНЫ ПО КАТЕГОРИЯМ

МАГАЗИНЫ ПО СТРАНАМ

Главная » Aliexpress » Защита покупателя на Алиэкспресс (Buyer Protection)

Защита покупателя на Алиэкспресс (Buyer Protection)

Защита Покупателя это программа, которая защищает ваши покупки с момента заказа до получения товара. Продавец не получит оплаченных Вами денег до того момента, пока Вы не проверите посылку и не подтвердите, что весть товар получен в полном объеме и соответствующего качества.

Как это работает?

Вы можете потребовать возвратить оплаченные деньги, если:
1) Вы не получили товар в указанные продавцом сроки.

После того, как продавец отправит посылку, начинается обратный отсчет времени, отведенного на доставку. Если срок поставки подходит к концу, а посылки еще нет, то сообщите об этом продавцу. Он продлит срок поставки. Но общий срок не должен превышать 90 дней, т.к. это максимальный гарантийный срок доставки в Россию.

Если товар так и не будет вами получен, нужно требовать либо возврата денег, либо повторной отправки товара, либо скидки на следующий заказ. Это можно согласовать с продавцом. Если с продавцом не удается договориться, то нужно подать заявку на возврат денежных средств, но не позднее 15 дней после закрытия заказа. Для этого откройте спор на странице заказа. Для каждого заказа вы можете открыть спор только 1 раз.

Стоит помнить, что возврат полной стоимости не осуществляется, если:

– неправильно указан адрес доставки;

– товар не прошёл таможенный контроль, или по причине форс мажорных обстоятельств (война, природная или техногенная катастрофа и т.д.);

– оплата продавцу совершена напрямую, в обход платёжной системы AliExpress;

– другие исключительные обстоятельства, не подконтрольные AliExpress.
2) Полученный товар не соответствует описанию , либо товар сломан, имеет какие-либо дефекты, заводской брак.

В этом случае Вы можете связаться с продавцом для разрешения этой проблемы. Можно договориться о полном возврате денег и возврате товара продавцу, либо оставить его себе и согласовать частичную компенсацию с продавцом. Если договориться с продавцом не получилось, то открывайте спор на странице заказа. Но обязательно вы должны будете предоставить веские доказательства того, что полученный товар не соответствует описанию.

3) Полученный товар оказался подделкой, вместо заявленного оригинала.

Продавец может предоставить такую дополнительную услугу на некоторые свои товары, как «Гарантия подлинности». Если товар, обеспеченный этой гарантией, оказался подделкой, вы получите полный возврат платежа, включая стоимость доставки. Эта услуга обычно предоставляется на такие группы товаров, как: Ювелирные изделия, электронные сигареты, компьютеры, устройства связи, бытовая электроника, спортивная одежда и аксессуары.

В любом из перечисленных случаев, если у вас возникли проблемы с заказом, то порядок действий должен быть такой:

  1. Свяжитесь с продавцом для решения вопроса.
  2. Если решить проблему с продавцом решить проблему не удалось,
    откройте спор на странице заказа.

Не подтверждайте получение заказа сразу же, как только заберете посылку. Внимательно изучите товар на предмет соответствия описанию, комплектности, отсутствия брака. Электронные приборы желательно какое-то время потестировать.

Только после проверки товара можно подтвердить получение и оставить отзыв о продавце.

Алиэкспресс просит вернуть товар продавцу.

Некоторые покупатели обращаются за помощью в чат поддержки Алиэкспресс по поводу несправедливого решения медиаторов. Сотрудники чата разводят руками и советуют не отправлять посылку, дождаться окончания таймера возврата товара и подать жалобу на результат обостренного спора. Несколько покупателей воспользовались данным советом, поступив так, как им советовала служба поддержки Алиэкспресс.

Результатом этих попыток были следующие варианты:

1. Блокировка аккаунта.

Покупатель дождался окончания таймера возврата товара. Но при попытке зайти на Аликэспресс, чтобы подать жалобу на результат обостренного спора, обнаружил, что его аккаунт заблокирован. Из чего можно сделать вывод, что не выполнение условий по возврату товара влияет на некий внутренний рейтинг доверия к покупателю.

2. Отказ в возмещении средств.

Во втором случае, аккаунт не был заблокирован и покупателю удалось подать жалобу на результат обостренного спора. Но он получил от администрации следующий ответ, в котором его уведомили, что Алиэкспресс не может ему вернуть деньги на основании неких параметров рейтинга доверия к покупателю (Buyer Risk Level and Buyer Credit Level).

Buyer Risk Level and Buyer Credit Level

Из последнего случая можно предположить, что у каждого покупателя на Алиэкспресс есть некий Уровень кредита доверия (Buyer Credit Level) и Уровень риска покупателя (Buyer Risk Level). Предполагается, что учитываются все действия покупателя на сайте.

Уровень риска— это все жалобы продавцов, открытые споры, не отменные неоплаченные заказы, негативные отзывы, не выполненные условия по спорам.

Кредит доверия— это уровень удачных сделок, сколько прибыли принес покупатель площадке, несколько он выгоден.

Судя по последним ситуациям с массовыми блокировками аккаунтов, данные параметры, скорее всего, учитываются автоматически. И могут стать причиной блокировки аккаунта на Алиэкспресс. А также, влиять на решения по спорам. То есть медиаторы, прежде чем рассматривать ваши доказательства, обращают внимание на данные параметры. И «карма покупателя» влияет на исход спора не меньше, чем предоставленные доказательства.

Ниже мы приводим письмо и перевод ответа команды Алиэкспресс на поданную жалобу на результат обостренного спора.

«According to the rules of the platform, since your level according to the criteria of Buyer Risk Level and Buyer Credit Level does not reach the required level, we are not able to pay compensation to you. Thank you for understanding!
Thank you for contacting AliExpress.

We would like to extend our apologies for having been subjected to such frustrating issue. We pride ourselves on responding quickly and efficiently to remedy this problem.
Your understanding on this matter will be highly appreciated.

Please kindly believe that we highly appreciate your business and we will keep improving us our service. And I sincerely hope that this experience would not influence your future shopping on our site.
Should you need any further clarification, please do not hesitate to contact us.

Respectfully, AliExpress Customer Service Team»

Перевод на русский:

«Согласно правилам платформы, поскольку у вас соотношение Уровня риска покупателя и Уровень кредита доверия покупателей не достигает требуемого значения, мы не можем выплатить вам компенсацию. Спасибо за понимание!
Благодарим вас за обращение в AliExpress.
Мы хотели бы извиниться за то, что мы вынуждены разочаровать вас. Мы гордимся тем, что быстро и эффективно среагировали и приняли меры для решения проблемы.
Очень ценим Ваше понимание по этому вопросу..
Пожалуйста, будьте уверены, что мы высоко ценим ваш бизнес, и мы будем продолжать совершенствовать наше обслуживание. И я искренне надеюсь, что этот опыт не повлияет на ваши будущие покупки на нашем сайте.
Если вам нужны какие-либо дополнительные разъяснения, пожалуйста, не стесняйтесь обращаться к нам.»

Aliexpress buyer

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Essential Buyers Guide for AliExpress – Tricks and Tips

This article is going to revolve around how to buy in AliExpress, our objective is that this step by step in-depth guide will serve you as a useful reference point before you make any purchase in AliExpress. Today we will talk about how to find authentic brand products, how to identify a trustworthy / legit seller, the types of payments allowed in the Chinese platform, how safe are the payment methods, the importance of contacting sellers, AliExpress’ buyer protection plan, how to open and escalate disputes, how to file a claim etc… So, without further a do lets get right in to it.

What is AliExpress & how does it work?

AliExpress has become the worlds largest online store. The latest statistics show that the Chinese store is making 3 times more profit than Amazon and eBay together! Thus it doesn’t come as a surprise that AliExpress is consolidating itself as the preferred shopping platform in many countries around the world. Millions and millions of people like you are making their first baby steps and trying for the first time in their lives the Chinese shopping experience. Of course, when trying something new, many doubts emerge especially with the bad wrap that the “made in China” brand has gained along the years. But worry not, we are here to help and show you that with the proper precautions AliExpress is a fantastic and cheap alternative to many other online stores :).

Having said this, we have to clear something out. AliExpress is not a store, it is basically a platform that connects millions of sellers and consumers. Amongst the numerous functions AliExpress partakes, the two main ones are controlling that the sellers are behaving / adhering to the stipulated rules, and the second protecting consumers if they encounter any problem with the platform or the seller. It is worth mentioning that AliExpress is extremely intolerable with vendors that do not follow rules. As a measure of encouraging good quality stores with excellent customer service, they will severely punish unethical stores by dropping their reputation drastically or by simply closing their store and banishing them from the AliExpress platform.

Identifying Trustworthy sellers in AliExpress

Now that you know how to find brands in AliExpress, the next step is to find a trustworthy seller. It is extremely important to find a seller with excellent quality products and a high reputation. To achieve this you must take in to consideration the following:

1 – The first thing is to look at the reputation that AliExpress has given the store. You will be able to find this in the top right part of the page. Here you will see either medals (good reputation), diamonds(very good reputation) or crowns (excellent reputation). When clicking on these you will be able to see the average scores out of five that the seller possesses, the categories are quite self explanatory “item as described”, “communication” and “shipping speed”. If the scores are above average they will be displayed in green, if they are below average in red. Needless to say, keep away from the red!

2 – The second aspect to take in to consideration when evaluating a seller are the reviews/ratings and comments posted by the consumers. This will give you a good idea about the quality of the product and the general satisfaction of the buyers. You will also get first hand accounts of shipping speeds, sizes (if they are a bit bigger or smaller than the seller announces), overall quality etc… We generally recommend you keep away from stores that have a rating below 90-92%.

3 – Finally, it is also very helpful to look at how many people have bought the product, or to put it in another way how many sales the store has generated. If there are a lot of sales and the reviews and ratings are positive (stars at the top of the product page), we can be pretty sure that we are dealing with a trustworthy seller.

4 – CONTACT THE SELLER – If you have any doubt (small as it may be) the best thing you can do is to directly contact the seller so he can resolve it. For example, we can ask him about the authenticity of the product, if the product that is going to be sent to your home has the logo placed correctly (we will talk about this shortly), you can ask him to send you pictures of the original product via private chat, ask him about sizing… sky is the limit. We cannot emphasize this enough, whenever you have a doubt, don’t be sacred to ask the seller, this way you’ll avoid unpleasant surprises (not very frequent) when the package arrives home.

How to distinguish a replica / fake from an original brand in AliExpress?

More often than not when we are searching for products in AliExpress it is hard to distinguish a replica from an original product. This is probably because the replicas / fakes sold in AliExpress are pretty similar to originals. In all fairness, at the end of the day most of the branded products we buy are made in China.

Anyways, if you are trying to find a 100% original brand there are a few things that will help you out. The first is the price: if we see that a product in not that much cheaper than in a official store across the road, then we can take an educated guess and deduce that we are dealing with a original brand product (on the other hand replicas are way cheaper). The problem might occur when we are in front of a product that is priced half way between the original brand product and the replica. In this case we might be looking at a 100% authentic product for and amazing deal or an extremely good quality replica. In these cases we recommend taking the time to investigate the product and contacting the seller.

Another way to identify and original product is to look at the product description and see if it mentions the words “original”, “authentic” etc… If this is the case the seller is obliged to send you an authentic product as AliExpress is very strict on false descriptions and advertising that can mislead a buyer.

Finally, similar to the a fore mentioned is the “Guaranteed Genuine” badge you can find under a product description.

If you see this logo you can be sure that the product is 100% genuine. AliExpress is extremely strict with this. If a seller is not honest about this and has the stamp on his product, AliExpress will close down their store immediately (don’t worry when they close down a store you get your money back, and if you are lucky and the product has been sent you get to keep the product). Not only this, if you discover that the product is a fake, you will only have to contact AliExpress demonstrate that the product is false and you will get double the money you spent on the product back, and as mentioned, if you are luck you get to keep the product… WIN WIN WIN!

How to make a purchase / Payment Methods / Buyer protection

Two of the methods we described below offer Buyer protection (EVERYTHING IS EXPLAINED IN DETAIL HERE). This means that you are protected by AliExpress if anything happens with your order. When you order something, AliExpress retains the money until you have received the product and you are completely satisfied with it, only then will they release the money to the vendor. They basically act as an intermediary between you and the seller.

  • Escrow / AliPay– Risk for buyer: None

The Escrow / AliPay method is very similar to PayPal. When you make a purchase the money is retained by a third party and will only release it once the buyer confirms his / her satisfaction with the product. Escrow is a very popular payment method in AliExpress as well as in general online purchases as it is a system that protects both the consumer and the seller. The only thing you need to do if you want to use this payment method is open an AliPay account and top the virtual card with the amount of money you want in the account. As mentioned, AliPay is a system created by AliExpress, thus you will have lots of guarantees.

  • Card– Risk for buyer: None

Paying by card works the same as Escrow, but in this case your card will be associated with the purchase (unlike escrow which is a virtual card that is topped up occasionally). When you pay with card, AliExpress will also act as an intermediary and retain the money until you give the product the OK.

  • Bank transfer– Risk for buyer: Medium

Before when you used a bank transfer, the money would go directly to the seller. This would mean that if something went wrong you would have to solve the problem directly with the seller with no aide from AliExpress. Since then AliExpress has changed the method and it works like both systems above. This means that you will be be covered by the buyer protection plan.

For more information on payment methods please click on the link and it will take you directly to AliExpress Payment Method Help Page.

Disputes and claims: what are they and how do they work?

Although a very rare occasion, the product you ordered might have a defect or is completely different to what the seller promised you. If this is the case you will be able to do two things. The first is to open a dispute with the seller, in this step AliExpress will not get involved. It will be up to you to reach an agreement with the seller; getting your money back (refund), if the seller is going to send you a new product for free etc… Usually, in 95% of the cases the problem is solved in this stage as seller do not want to AliExpress to get involved and put in to question their reputation.

Of course, in some cases you might be dealing with an impossible seller. If this is the case it is time to bring out the big guns, if after 3 days of opening a dispute the seller has not answered you with a convincing explanation or he is refusing to give you a refund you will file a claim: File an Official Claim. This is the way to let “big brother” AliExpress know what is going on so he can help us and protect us with the issue.

For more information on how to perform these tasks and the steps you will have to follow to present your case take a look at AliExpress Dispute & Refund Help Centre.

Our final thoughts

Well, here you have it! A complete guide / review on how to buy in AliExpress. All in all we consider that AliExpress is a excellent online store where one can find all sorts of quality products for very cheap prices. Of course, like in any online store, you must be cautions and take precautions when making a purchase. But we feel that if you follow this guide you will minimize almost to zero the risks that are associated with buying in these macro stores

Крекс, фекс, пекс от AliExpress Buyer Protection

Пожалуйста, оцените пост:

Краткая сказка про поле чудес из страны Aliexpess.

Мне знакомы две платежные системы системы- PayPal и AliExpress Buyer Protection .
Вот о последней пару строк претензий.
Раньше она работала через палку, но это было ей не выгодно.
Как спекулянт, довольно часто покупал на али, но вот попал в лапы AliExpress Buyer Protection и хочу поделиться впечатлениями. Краткая история, в которой могли бы вы быть участником, не зависимо от рейтинга продавца.

12 сентября 2012 проговорил с продавцом о комплектации, наличии и т.д , попросил скидку .
13 сентября договорился и оплатил.( плюнул на суеверие)
+ 3 дня как положено получил левый трек RA419518257CN
26 Sep 2012 02:10 Check the track number. There are no events. It has been 10 days — пошла переписка .
Не буду утомлять деталями, многим знакомыми.
Последний раз милый продавец ответил 04 Oct 2012 03:02 (GMT -7)
hello my friend, i used the Chinese website can see the tracking:in transit, from China to Russian.
И пропал. Речь не о нём, он нормальный человек, претензий нет . Он допустим вышел из бизнеса и устроился на другую работу.
Больше от нёго никаких сообщений не было.
Открыл диспут 17 декабря 2012
17 Dec 2012 I placed the order 13/09/12. (96 days ago, more than 3 months). Track number,
which I gave the seller will report that «16.10.2012-The imports total package
Mutual closure sealing of the Hangzhou International» It has been 60 days fro
m now, there are no other events. I think that the parcel is lost. On my reque
st to start sending search seller does not give an answer. Please return my mo
ney ..
Его величество али имел мои деньги 96 дней. Пошел диспут. Получил два сообщения от модератора, что свяжется с продавцом, и ждите семь узкоглазых дней ( месяц).
15 февраля Comments: The claim has been resolved today, and we have made a full refund to the buyer. The reason for the refund is as follow: parcel sent by post was not delivered. Normally the buyer will receive the payment within 7 working days.
Его величество али имеет мои деньги 156 дней, если что не так , то 60-65 дней диспута у вас в кармане как и обещано алиишниками.

За это время , раз пять палорефаундов получил.
Приятных покупок, на ali. Удачи.

Автор: Александр (killger), Рубрика: Вопросы и ответы

Everything AliExpress Blog

Everything AliExpress Blog

BEFORE YOU BUY: AliExpress Buyers Guide – Orders, Payment, Dispute & Buyer Protection

What’s the difference between Alibaba.com and AliExpress.com?

AliExpress.com is a Chinese, global retail marketplace targeted at consumers worldwide, offering products at factory prices in small quantity. Your order amount can be as low as 1 item and you can pay safely using Buyer Protection service. Aliexpress uses AliPay which holds all payments until you confirm satisfaction of your order. AliExpress.com it’s owned by Alibaba.com , which is one of the leading platforms for global wholesale trade serving million of buyers and suppliers around the world. Most of the members on Alibaba.com are manufacturers or trading companies or resellers who trade in large order quantities.

Is AliExpress.com cheaper than Amazon, eBay or Wish?

YES it is! Many products sold on Amazon, Ebay or Wish are actually from AliExpress.com and Alibaba.com . Stores on these selling sites very often sell goods directly via drop shipping. If you want the best bargains, start shopping at AliExpress.com – These days it is safer and cheaper place to shop, but don’t let your guard down, still be aware of fraudsters as they look for victims everywhere. Just be careful but don’t listen to all these “fake” stories about the site being total fraud as this isn’t true! – We have more than half thousand purchases completed among all of us on here with very little problems. Yes, we bought few horrible quality items on AliExpress.com , especially in the beginning, but once you are aware of what to look for you will end up being a satisfied buyer.

BE AWARE OF:

  • If the price is too good to be true, it almost ALWAYS IS
  • Do not pay directly to seller’s bank account, and when this is requested – report it to Aliexpress Support Team.
  • Only use AliPay when paying for your orders. Do not make payments out of Aliexpresss as these won’t be covered by Buyers Protection
  • Do not confirm receipt of your order until you are full satisfied with it. But if you do, remember you still have 14 days, after you confirmed, to open dispute if anything goes wrong.

BUYERS PROTECTION ON ALIEXPRESS:

How does Buyer Protection work?

Honestly buying from AliExpress.com is as safe and as unsafe, as buying from other website. AliExpress works exactly like PayPal and eBay, when paying by AliPay or card the company protects your purchase just incase something goes wrong. Once the purchase its made on AliExpress, they will inform the seller directly to proceed with despatching and sending your order. AliExpress will put a hold on the money until you receive the product and you are full satisfied with your purchase. The money will be released to the seller in two cases:

  • 14 days after you confirmed receipt of your order
  • After the buyer protection runs out, if you didn’t confirmed receipt earlier
    What to do if the buyer protection is running out and you still didn’t received your order? Extend the buyer protection to Aliexpress

WHAT TO DO?

  • Ask the seller to extend the protection – giving the parcel more time to arrive. 99% of parcel arrives in time but in very busy periods there may be some delays, and we have to consider these too. Communication with seller and monitoring of the tracking are the most important things 🙂
  • Open dispute – giving the seller a chance to explain and provide evidence that the parcel is on its way. Some seller may ignore your messages or just extend the protection without replying so if you worried or not getting the response you want by opening dispute you will “force” them to respond as if they don’t the case will be ruled to your favour after 4 days of opening.

To learn more about Buyer Payment Protection on Aliexpress.com please refer to AliExpress Buyer Protectiom Help Page

PAYING FOR YOUR ORDERS ON ALIEXPRESS:

Below you will find payment methods which are accepted/not accepted on Aliexpress

  • ESCROW/ALIPAY –( Very safe to buyer) The use of an Escrow-based AliPay system to manage payments between sellers and customers definitely help deal with problems that accrue with the order not being as described or non arrival. Payment system, which is very similar to PayPal, which means when you make a payment the money its retained by third party and only released to seller once you confirm you are satisfied with your purchase. The only thing you need to do is OPEN ALIPAY ACCOUNT HERE to be extra protected.
  • CARD –( Very safe to buyer) Paying by card its very similar to AliPay but in this case your card will be associated with the purchase (unlike AliPay will give your ID number rather than card details) When paying by card, AliExpress with also act as intermediary and hold your payment until you confirm that all is ok with your order.
  • BANK TRANSFER –( Risk to buyer) Before you make a bank transfer ensure that you trust the seller and you are satisfied that the goods you will receive will be as promised as they money will go directly to sellers bank account. This means that if something went wrong you will need to solve the issue directly with the seller and AliExpress would not be able to assist as your payment is not protected.
  • PAYPAL – Not accepted
  • CHEQUES – Not accepted

For more informations about payment methods please visit the AliExpress help page by clinking on the link —–> AliExpress Payment Method Help Page

DISPUTES & CLAIMS:

In rare occasions you may not be satisfied with your order, therefore its good to know that your money is already protected and you can dispute if something goes wrong.

  1. Contact the Seller – If your order hasn’t arrived within the promised time, or isn’t as described. Most sellers are happy to quickly resolve any issues.
  2. Open Dispute to Make a Refund – If you were unable to resolve the problem with the seller, you can submit a refund request by opening dispute requesting a refund, replacement or re-send. Here, you can formally discuss solutions with the seller as AliExpress support team will be able to see all communication if the case is escalated, when your are not able to get good solution from the seller. Make sure you support your claim with evidence like: non working tracking number, tracking info showing that your parcel still didn’t arrive, photos/videos showing defects, non working goods and anything that will help you proof your right to refund/replacement/re-send. In first stage if the dispute AliExpress will not get involved. It will be up to you to reach an agreement with the seller. 90% disputes get resolved at this stage as most sellers would not want put their reputation at stake or have their seller status downgraded so they will prefer to work things out with you.
  3. Escalate Dispute to AliExpress – If you are not satisfied with the seller’s solutions, you can Escalate Dispute to Aliexpress Support Team, who will check all the evidence provided by you and the seller, and make their decision based on it. In some cases they will ask you to submit more evidence or answer they requests, therefore is good to monitor your dispute process. Aliexpress support team will mediate between you and the seller to resolve the problem.
  4. Leave feedback – Exactly the same as on eBay or Amazon but here you can also include pictures of the item you received to assist other buyers. Also, its good to add as many details as possible, especially about sizing as everyone knows thats the most challenging part when ordering from AliExpress 🙂

AliExpress and Alibaba are NOT a scams, but there are unethical sellers. So be careful and do some research before buying anything. Always consider testing the products by making a small order before investing any significant amount of money in huge orders. Check the seller feedback and the particular items feedback too. Also, join our Facebook groups where many members share real pictures and reviews of their purchases: Everything AliExpress Facebook Groups

All in all we consider AliExpress as a great online shopping place with a huge verity of products at very competitive prices. Of course, like in any online store, you must be cautions and take precautions when making purchases. But we hope that by following this guide and few simple steps you will minimise the risk to almost zero.

Thank you for taking the time to read our blog and happy shopping everyone!

Don’t forget to pop back soon 🙂 Thank you.

For a List of Stores which agreed to provide Discount for our readers please visit our previous post HERE ENJOY.

If you looking for Branded Products and can’t find them why don’t try our Brand Finder from previous posts HERE

Please join our Facebook Groups: HERE

LIKE our Fan Page Everything Aliexpress – EverythingAliex Blog for a product reviews and shopping ideas.

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