AliExpress Customer Care Service


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AliExpress Complaints & Reviews

AliExpress / order id: 96787241296568 seller: store name: wiyo mannequin co., ltd store

I ordered to WIYO Mannequin Co. thru Aliexpress last dec1, then i sent a follow up last dec18 and that the only time they told me that it was out of stock totally. so i don’t have choice but to cancel. now i am following up for my refund but no respond from their side. i even checked in.

AliExpress / used closed account for refund in order to frustrated customers.

I am writing this letter to complain about AliExpress poor service towards their customers. I bought a lot of things at AliExpress and I have been having a problem of not receiving some of my items due to tracking information problems that they provided to me, during those challenges the.

AliExpress / rosewheel 2.5l

Hi, I ordedred this product: Roswheel 2.5l mtb bicycle bike bag mochila ciclismo 2 colors outdoor sports cycling backpack hydration pack water bag. When it arrived I sent the sellerdispute that he made a mistake and did not sent the hydration sack. I got an answer that I id not ordered it.

AliExpress / unauthorised credit card charges

Hello, I purchased the following items on November 3rd 2018 and one of the sellers has overcharged my creditcard. Details: Andrea Doherty [email protected] 511 Platinum member 29 Power St Islington NSW Australia 2296 +61402612183 Total amount charged should have been: $99.91AUD My credit.

AliExpress / usb rechargeable led desk lamp; do not purchase from aliexpress!

I made a purchase from aliexpress on 12/06/18. The item in question was a usb rechargeable led desk lamp. I haven’t received the item so far and hadn’t received a email confirmation regarding my order nor a shipping confirmation email! My orders page under my account doesn’t show my.

AliExpress / made six orders only received one

I’m from namibia. Almost 5 months ago I ordered some products through aliexpress. Only one was recieved. I cancelled an order but was not refunded! I think that I was scammed. Some orders also went missing. Please resolve my issue. It was my first time ordering from.

AliExpress / rc602s voice search remote control with netflix button fit for tcl c70 and p60 series, xclusive x1

I am from Pakistan. I ordered a smart remote through Aliexpress. After receiving it I got to know that the remote was not working on my TCL P60 series TV. I opened a dispute straightaway and the Seller (Zhang) agreed to refund the amount after I return the remote. When I checked the.

AliExpress / about the ordered nike shoes

I had ordered Nike Shoes( order did: 93057895852442) on 15th July 2018 with AliExpress shipping LP00106703850827 but I haven’t received yet. It was supposed to be delivered 30-35 days . The local customs office is holding the shoes suspecting the shoes are fake. I submitted all required.

AliExpress / beard growth spray

I usually order beard spray to sell. And they come one one so i got to the post office to take them to sell.. I studied the process and it was cool.. So i ordered for 9 bottles on 7th October. And till date it hasn’t arrived. But i ordered 3 bottles on 10th October but that one came.

AliExpress / stitching stones

Hello, My name is Monica Fulciniti, I have an account on Aliexpress and I regularly by on you shop. I never had problems. But on my last shopping, day 26/11/2018, I ordered some stone to sew on clothes. I had several problems to order the goods I need, in the end I did’t recive a confirmation.

AliExpress / product name : jinkairui 12 massage balls u shape electric shiatsu kneading back neck shoulder body 4d infrared heating

DEAR Aliexpress customer service, Am vijitha Karthik, my email id : [email protected] I was ordered a product in your aliexpress app. On 06-Oct-2018 ordered the following from you: Product Name : JinKaiRui 12 Massage Balls U shape electric shiatsu kneading back neck sholuder body.

AliExpress / buyer protection

Ordered an item. Received the wrong product. Filed a dispute, received badly written verdict of no refund. My reason for the complaint is not listed under protection, but it is extremely common to be sent the wrong size or colour, or one that doesn’t match the listing in quality, sometime.

AliExpress / smartphone gimbal stabilizer

I have order this product in AliExpress online on dated 15-11-2018, as they mention it will be deliver within 10-20 days. after placed the order they did not respond . when afetr 3-4 days i text to your customer help, then they reply that they are going to send the product and i received a.

AliExpress / I never got my item

Hi, I ordered a wine chilling stick in January ago and never received it. They said it was mailed and I checked and never got it. They kept telling me it was coming. I sent the supplier many messages and was ignored. The supplier did not resolve my issue and closed the account. I believe.

AliExpress / a product I never received

I ordered 2 sofa covers and waited along time to get them. Finally I saw on the Israeli post office that they had arrived to Beit shemesh post office not specifying which one. I mentioned this to them and they kept on asking me to go to the post office. However due to many Jewish holiday. / 2 ladies boots

Order no.95136814855018. I placed this order on 10/10/2018 on one of the store on AliExpress which I never received and when I contacted the seller he just asked me to have paid. after my repeated messages he just shipped one product out of two and no information about the other product.

AliExpress / aftersales seller wisdom iptv store

Dear Sir/Madam, I recently bought an 1 year’s iptv subscription from this seller, and in the first two weeks it went OK, but than later (after the dispute deadline) it went worse. The internet connection is become very bad, and I’ve complained by the seller, but he is not reacting at all.

AliExpress / poor judgment from aliexpress

I bought a toy that came with various problems. Order n: 506623031307208. Here are the charges (approximately): — Toy: 12$ — Shipping: 1, 4$ — Country’s tax: 4$ Total: 17, 4$ Since the toy wasn’t perfect, I opened a dispute asking for 2$ discount. What did Aliexpress do? Closed my dispute.

AliExpress / order id: 96107947507619

Dear AE, Highly disappointing judgement and poor decision. You can decide and do whatever you want because I have paid 100% as per required by seller and customs. In end I have to pay much higher rates as compare to any other local or online foreign option. Poor customer services and.

AliExpress / cancelled order and still yet to receive my refund

I was debited when I first made the payment and mistakenly cancelled it but tried buying it again and got a debit alert after some hours with details- Stan id- 009689713395- 000000147764, amount debited- 6686.80, my card details- 519911- 4320, Date-11-11-2018. i wrote to my bank and wa.